What you will hear in our discussion with Mike Mack:
- How to do well in two areas of customer service
- Improve Your business so every customer talks about your service
- The art and science of attracting loyal customers
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More about our featured guest Mike Mack
Mike Mack is the founder of X5 Management, a Professional Services firm that helps businesses improve Sales & Service. Mike and the X5 team love to work with businesses that recognize the need to improve in these areas and provide more value for their customers.
X5 Management supports organizations by providing the following services: Business Consulting; Training & Professional Development: Coaching.
Mike holds an MBA from Athabasca University and is Distinguished Toastmaster (DTM). Mike is a proud member of Synergy Network (Edmonton), serving on the Executive as Vice-Chair; Toastmasters International member; CAPS member (Canadian Association of Professional Speakers); ACG (Association for Corporate Growth), serving as Chair for the Northern Alberta Mergers & Acquisitions Conference in Edmonton, March 2016.
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Download a book summary (PDF) of Finding Your Voice by editors of "Success Magazine"